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Refund & Exchange Policy

Thank you for choosing TCG Multiverse for all your TCG needs. We aim to provide an exciting and engaging experience for all our customers. Please take a moment to review our refund policy before making a purchase.

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Refund Policy for TCG Multiverse:

 

Refund Policy for Live Rip & Ship:

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1.   Live Stream Booster Pack/Box Opening:

  • Booster Packs purchased from TCG Multiverse can be opened on live stream by providing an interactive and engaging experience for our customers.

  • Please select the Option "Rip Live" for Booster Packs/Boxes to be opened Live (Only applies when TCG Multiverse is on Live Stream).

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2.   Non-Returnable and Non-Refundable:

  • Once a Booster Pack/Box is opened on a live stream, the cards inside are considered damaged and therefore, non-returnable and non-refundable.

  • All items opened on stream are the liability of the buyer. No change of mind will be accepted if the product is already opened.

  • This applies to all products Opened Live on Stream.

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3.   Non-Exchangeable:

  • Due to the nature of our Rip & Ship business and the unique content inside each booster pack, we cannot offer exchanges for opened packs or individual cards.

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Refund Policy for Items Shipped Sealed

1.   We do not accept Returns/Exchanges on the following:

  • Change of mind purchases

  • Incorrectly ordered product (Please make sure you are ordering the correct item)

  • Sale items

  • Gift cards

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2.   Faulty or Damaged Products

TCG Multiverse will only issue Refunds or Exchanges for defective, damaged (on condition proof is shown that the product was damaged upon arrival), or if the incorrect item was received. A minor packaging flaw that doesn't affect the item itself is NOT considered a defect or damage and is not subject to a refund or exchange.

 

3.    Pre-Orders

Pre-orders dates will be outlined as part of the product description page. This will include a release date and cost. Delivery of your pre-order will depend on the weekly shipping cycle and the type of shipping you purhcase (express/standard). Under no circumstances will pre-orders products be released prior to the mandated release date.

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4.    Gift Cards

All gift cards regardless of size are non refundable and have fixed 1 year term before expiry. Expired gift cards are deemed void and will not be refunded.

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5.   Refund Policy Agreement:

  • By making a purchase from TCG Multiverse, you Acknowledge and Agree to abide by the terms of our Refund Policy.

  • It is the responsibility of the customer to review the policy before completing a purchase.

 

6.   Customer Support:

  • If you have any questions or concerns regarding your purchase or our refund policy, please contact us via our Contact us page.

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We appreciate your Kind understanding and Cooperation. Our goal is to provide a fun and enjoyable experience for all our customers.

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Lets start ripping into some sick Hits and build a community of like minded people.

 

Thank you for choosing TCG Multiverse!

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